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FAQs

Below are some of the most common questions our customers have asked us! If you don't find what you're looking for, please send us an email.

Send an email

Below are some of the most common questions our customers have asked us! If you don't find what you're looking for, please send us an email.

Send an email
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General

Why only body care?

At Buff Experts, we help people with common body skin issues like body acne and hyperpigmentation transform problematic skin to glowing, healthy skin. Weā€™re obsessed with body care because no else is (seriously, how many facial serums can one have?). We noticed there was a lack of good-quality body care products to treat common skin conditions like vulva care, ingrown hairs, razor bumps, body acne and hyperpigmentation. So, our founder created her own line: Buff Experts, a targeted body care line for expert results.

Buff Experts is a juicy, bold and plant-powered collection of cruelty-free body care products for skin from the neck down. We're Canadian and proud of it! Our product formulations are rooted in professional spa foundations of efficacy and safety so you'll experience visibly healthier body skin. We focus on clean, high-quality botanical ingredients which means you get expert results without added chemical nasties. From pH-balanced cleansers and exfoliating tools to intensely moisturizing oils and creams you can't live without, I guarantee you'll feel fresh, soft and smooth all over. Once you start using our products you can say buh-bye to problematic body skin and hello to smooth, soft and clear skin!

Where are your products made?

Transparency and compliance in beauty is very important to us at Buff Experts. All of our products are independently and thoroughly vetted by third-party regulatory specialists and registered with Health Canada to ensure our products are safe for you. You can find a full listing of the ingredients of every product we carry on our website and be assured that we use clean, safe, and non-toxic ingredients in all our products. We love using lots of organic ingredients where possible because we know these havenā€™t been sprayed with agricultural chemicals and herbicides. ā Our products are mostly vegan with no animal-derived ingredientsā  other than honey, beeswax and yogurt. We donā€™t skimp on the quality of our ingredients either or bulk up our products with cheap fillers like siliconeā , petrolatum and mineral oil. Finally, our manufacturers are also FDA-registered and GMP-compliant for complete peace of mind when it comes to the production of our products.

Why plant-powered products?

Many current body care products are filled with chemicals and fillers. From alcohol-based ingredients that dry and damage skin to petrolatum or mineral-oil containing products, the average body care product is the equivalent of fast food- cheap and pumped with filler. Our skin is a living, breathing and large! organ that needs good ingredients for optimal function. At Buff Experts, we use plant, flower and fruit-based botanicals, butters and oils first in our products before using what we consider safe synthetics. That means youā€™ll commonly find ingredients such as shea butter, cocoa butter, carrot seed oil, coconut oil, avocado oil, apricot seed oil, jojoba oil, camellia seed oil sea buckthorn seed oil, olive oil, lavender oil, rose oil, tea tree oil, aloe, chamomile, calendula in our products. This also means youā€™ll never find silicone, petrochemicals like petrolatum or mineral oil, phthalates, parabens, dyes, sulfates or PEGS. We stand firm in our belief that every body deserves really great skincare.

Are your products cruelty-free?

Yes! And we're Leaping Bunny Certified to prove it. This means that there's no animal testing done in the process of our product development and our ingredient supplier is guaranteed to be 100 % free of animal testing. ā In Canada and the U.S. it is legal to test on animals. Being a part of this program shows a commitment to our customers that we care that our products are created ethically. ā Products that say "cruelty-free" or "not tested on animals,ā€ may only refer to the finished product. The majority of animal testing actually occurs on individual ingredients. ā The Leaping Bunny Program is internationally recognized and formed from the largest animal protection groups in the United States and partners with animal protection groups in Canada and Europe. Buff Experts is really proud to be aligned with and part of this program because it shows our brand is truly cruelty-free from ingredients through to production. We only test our products on friends and families with an assortment of skin conditions like eczema and scent sensitivities to make sure our products are loved and accepted by all skin.

Are your products vegan?

Mostly! The only animal-derived ingredients we use in some of our products are beeswax, honey and yogurt extract.

Does Buff Experts give back?

We make monthly donations to the UN Refugee Agency, a UN agency mandated to aid and protect refugees, forcibly displaced communities and stateless people. We are proud to support this agency which in turn supports people when they are most vulnerable. The UN Refugee Agency provides shelter to withstand the elements, cash to buy groceries and medicine, and protection from abuse and exploitation. In addition, 25% of sales of all Black Lives Matter Tees are donated to the Centre for Race and Culture in Edmonton.

Can I reuse/recycle your packaging?

Our product packaging is recyclable so please recycle or reuse your empties. We also minimize the use of secondary product packaging in order to reduce waste. When we ship your order, we only use recycled boxes and Kraft paper for padding. Our packaging tape is a water-activated gummed Kraft paper that is eco-friendly, recyclable, biodegradable and repulpable. This means you can leave the packaging tape on and simply place your box in your recycling bin. We are committed to 100% plastic-free packaging for recycling or reuse, especially as online shopping becomes increasingly popular.

Shipping

Where do you ship to?

We ship to Canada and the United States, excluding Hawaii.

How much is shipping?

We offer $10 flat-rate shipping or free shipping on orders over $75 within Canada We also offer $15 flat-rate shipping to the United States, excluding Hawaii.

How long will my order take?

Please allow up to 3 business days for us to process and ship your order. Once shipped, we approximate delivery within 3-5 business days within Canada and 5-7 business days to the U.S. You can track the whereabouts of your order using your tracking number in your shipping confirmation email. Once we've shipped your order with a kiss and farewell, you will receive an email confirmation with your tracking number. Once your order is shipped, any issues that arise (such as delays, damages or missing packages) must be coordinated between yourself and the shipping company.

Returns & Exchanges

What is your exchange/return policy?

If you aren't delighted with your item(s) and would like to make an exchange or receive an online store credit, please let us know at sina@buffexperts.com. Our regrets, but we do not issue refunds. Please provide your receipt or your order number within thirty (30) days of purchase, as well as your reason for return. We ask that you securely send the product back and will notify you by email when we have approved your request. We do reserve the right to refuse such requests, however.

What if my order arrives damaged?

If you receive a damaged or defective item, or a product you didn't actually order (yowzers!) please contact us immediately within 48 hours of receiving your delivery at sina@buffexperts.com. Be sure to include a picture and we will make it right, stat. We will gladly cover the return shipping cost as well.

Can I cancel/modify my order?

You can change your mind about your purchase! Please do so within 24 hours of placing your order by emailing sina@buffexperts.com with your request. We are unable to cancel or modify your order once it has been shipped to you.

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